Privacy Policy

This Privacy Policy describes how SOLESTREET SHOES (OPC) PRIVATE LIMITED (“SOLESTREET,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website at solestreet.in and related services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support:

• —Name, email address, phone number, and shipping address
• —Payment information (processed securely; we do not store card details)
• —Order history and preferences
• —Communications you send us

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

• —To process and fulfil your orders
• —To send order confirmations, shipping updates, and invoices
• —To respond to your queries and provide customer support
• —To send promotional communications (only with your consent)
• —To detect and prevent fraud or misuse of our platform
• —To improve our website and services

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• —Logistics and delivery partners to fulfil your orders
• —Payment processors to handle transactions securely
• —Service providers who assist in operating our platform (under strict confidentiality)
• —Law enforcement or regulatory bodies when required by law

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 7 years as required under Indian accounting laws.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at solestestreet98@gmail.com. We will respond within 30 days.

6. Cookies

We use essential cookies to operate our website (session management, cart functionality). We do not use tracking cookies for advertising purposes without your consent.

7. Security

We implement industry-standard security measures to protect your information, including HTTPS encryption and secure payment gateways. However, no method of internet transmission is 100% secure.

8. Contact

For privacy-related queries, contact us at: